Yatas 30-Day Sleep Guarantee

At Yatas Bedding, we know that choosing the perfect mattress is a long-term decision based on trust. Since every body type and sleeping position is different, we have combined our expertise with a digital assessment: our Smart Mattress Selector program identifies the most suitable mattress models based on 7–8 targeted questions, according to your body profile and sleeping habits.

Please remember, your body needs time to get used to a new mattress: anatomical adaptation and optimal spinal support usually take 2–3 weeks. We want you to be completely sure! That's why we provide a 30-day Yatas Sleep Guarantee (exchange guarantee) for standard size mattresses purchased from us and recommended by the Smart Mattress Selector. If you don't feel the selected model is perfect after the trial period, we offer you a one-time exchange option.

How does the Yatas Sleep Guarantee work?

  1. Fill out the Smart Mattress Selector and shop with complete confidence!

    1. Answer 7–8 simple questions in our webshop or with the help of our sales assistants in our stores. The system will recommend mattresses based on your body profile. Choose the most appealing model from the recommended options!

    2. To validate the guarantee, purchase a Yatas mattress protector of the same size as the mattress at the same time, on the same invoice, and use it throughout the trial period.

  2. Test it at home, in your familiar environment!
    Sleep on your mattress for at least 14–21 nights! Your body and musculature biologically need this much time to adapt to the new, healthy support.

  3. If it's still not right, we'll exchange it!
    If, within 30 days of purchase (receipt), you feel that the comfort of the purchased mattress is not suitable, let us know, and we will exchange it for you.

Detailed terms and conditions of the Yatas Sleep Guarantee

To avoid any misunderstandings, please read the exact regulations of the Sleep Guarantee carefully:

  • Filling out the Smart Mattress Selector is mandatory: A condition for validating the Sleep Guarantee is that the purchase must be made based on the Smart Mattress Selector program's test (7–8 question body profile analysis). The guarantee and exchange option apply exclusively to Yatas mattress models recommended for your body profile based on the test.

  • Duration: The comfort exchange option can be exercised until the end of the 30th calendar day from the date of receipt (or delivery) of the mattress.

  • KMandatory use of mattress protector: An essential condition for activating the guarantee is that the buyer must purchase an original Yatas mattress protector of the same size as the mattress at the same time (on the same invoice) and continuously use it over the mattress, under the sheet. Failure to purchase a mattress protector results in the automatic loss of the guarantee.

  • Affected products and sizes: The guarantee applies exclusively to adult, standard-sized (90x200, 140x200, 160x200, 180x200, 200x200 cm) Yatas mattresses recommended by the Smart Mattress Selector. The Sleep Guarantee does not apply to custom-sized mattresses, children's mattresses, mattress toppers, bed frames, or other accessories.

  • Hygienic and aesthetic condition: We can only accept returns of mattresses that are completely clean, stain-free, tear-free, odor-free, and free from other damages. As mattresses are considered direct hygienic products, any type of contamination (e.g., liquid stains, discoloration, pet hair, cigarette smoke smell) will result in the immediate and permanent loss of the guarantee. Our colleagues will personally inspect the condition of the mattresses before the exchange.

  • Exchange process and settlement of difference:

    • Under the Sleep Guarantee, the buyer has the right to exchange the mattress once for another Yatas mattress model recommended by the Smart Mattress Selector that fits their profile.

    • If the chosen new mattress is more expensive than the original, the buyer is obliged to pay the difference on the day of the exchange.

    • If the chosen new mattress is cheaper than the original, we are unable to refund the difference in cash or to a bank card. The remaining amount can be used by the buyer to purchase other products (e.g., pillows, duvets, bed linen) in Yatas Bedding stores at the time of the exchange, or a Yatas shopping voucher will be issued for its value, valid for 12 months.

  • Exclusive right of exchange: The Yatas Sleep Guarantee is a comfort exchange program and does not imply a money-back guarantee. We are unable to refund the purchase price of the mattress in cash or by bank transfer; the product can only be exchanged for another recommended mattress model (and accessories).

What to do if you wish to exercise the exchange option?

  1. Indicate your intention: Fill out the Sleep Guarantee notification form on our website or visit the Yatas Bedding store where the purchase was made. Bring your original purchase invoice/receipt and the Smart Mattress Selector completion ID/result.

  2. Choose the new mattress: With the help of our experts, select a new one from the alternative models offered by the Smart Mattress Selector and settle any value difference.

  3. Shipping and logistics:

    • Returning the mattress to the designated Yatas Bedding warehouse or store is the buyer's responsibility and cost.

    • If you prefer a convenient solution, you can use Yatas Bedding's own logistics service: our colleagues will arrange the removal of the old mattress and the delivery of the new mattress in a single trip. The uniform service fee for this is HUF 29,990.

  4. Important safety instruction for transport: In case of self-transport, the returned mattress must be properly packaged for transport (we recommend keeping and using the original foil, or using a thick plastic bag) to prevent the mattress from getting dirty. The buyer is responsible for any contamination that occurs during transport.

Frequently Asked Questions (FAQ)

Why is it mandatory to fill out the Smart Mattress Selector?

A professionally sound choice guarantees that you receive the support most suitable for your body type and spinal alignment. The 7–8 question assessment eliminates random or purely subjective decisions, thus drastically reducing the chance of choosing the wrong mattress.

Do I need to keep the original packaging of the mattress for 30 days?

It is not mandatory to keep the mattress in its original factory packaging (as you need to sleep on it), but during any return transport, it is mandatory to ensure the product is in clean, sealed packaging to prevent damage or dirt during transit. The most practical way to do this is to keep the original foil.

What happens to returned mattresses?

At Yatas Bedding, we apply the highest hygiene standards. Returned "trial mattresses" are never resold as new mattresses under any circumstances. These products become showroom samples, or after rigorous disinfection, they are offered for charitable/welfare purposes.

Can I exchange the mattress multiple times within 30 days?

No, with the Yatas Sleep Guarantee, only one (1) exchange is possible per purchase to ensure premium service for all our customers.